Sally has been promoted and now finds herself having problems managing someone who was a friend long before the promotion. Charles Helliwell has some advice to help her through this tricky dilemma.

Complacent senior management is tearing TJ's company apart, causing an epidemic of demotivation among staff who genuinely want to contribute. Is there any hope, or is their cause hopeless?

Even when he's presenting to a small group of friendly colleagues, Bijahn's voice dries in his throat. Voice coach Janet Howd has an entertaining solution.

Ellen works for a self-serving sociopath who deals ruthlessly with anyone he perceives to be a threat. Dan Bobinski has some advice on how to start a low-key mass mutiny against him without getting terminated.

Susan loves her job as a teacher, but the pay just isn't enough to ensure financial stability. But with a baby on the way, should she look for a job with better prospects or keep her peace of mind but continue to live paycheck to paycheck?

Umesh is torn between staying in his current job – which has its good points despite the problems – and accepting a more senior role with a smaller rival. Recruiter Steve Huxham helps him consider all the options.

Satish is keen to study for an MBA but isn't sure what interviewers are looking for in an applicant. Durham Business School's Dr Alan Jessop has some practical advice.

Mike's job in a financial institution is to handle complaints about miss-selling – and he's worried by the number of unhappy customers who contact him every day. But his bosses won't face up to the problem. Andy Hanselman offers some advice.

Every time Diane tries to figure out a better work-life balance, she hits the same brick wall: the unbelievable amount of work she has to do. Cali Yost has some tips to help her get to grips with an all-too common dilemma.

Adam is supposed be an intermediary between people his office and product specialists located globally. Yet his colleagues - and even his boss – are increasingly bypassing him. Rob Yeung has some advice.

Working from home one day a week has transformed Peter's life. But could economic jitters put paid to his company's support for flexibility – and what can he do to prevent this?

In Peter's workplace, those with a good story tend to be rewarded rather than those who really deliver results. So how can he and others deal with workplace situations and policies that compromise their integrity?

Adam has an important presentation to give in two days time but a heavy cold has left him virtually voiceless. Is there anything he can do to get his voice back? Actress and vocal coach Janet Howd rides to the rescue.

Kathy is a first-time manger who is thriving in her new role bar one thing: she has hired an idiot as her replacement - and now she is torn over what to do about it. Charles Helliwell offers some advice.

Eve has just been promoted into a management role. While most of her staff appear to be happy, one older lady has been stirring up trouble. Dr Bob Yeung has some advice.

A new crop of college hires has started at Donna's company and they seem to have unrealistic expectations about the amount of time they are going to have for their life outside of work. How can she avoid a clash of generations?

Despite graduating from a top-10 UK university, Seb has yet to land a graduate job and is worried that his strategy is flawed. Carl Gilleard, boss of the Association of Graduate Recruiters, has some valuable advice.

HR Manager Suzanne has been tasked with finding a yoga teacher to run a relaxation class for staff at her head office. But with no real idea where to start or what sort of teacher to look for, she needs some advice.

In Adam's new company, social networking is almost as important as the job itself. But he hates golf and would rather head home after work than go out with colleagues. So can he ever be seen as a team player?

Shawna has been bullied and belittled by her boss and can't see any option other than to leave. Bullying expert Matt Witheridge has some advice for anyone who experiences inhumane and intimidating behaviour in the workplace.

Sarah has a big presentation coming up very soon to a very large audience. Like many of us, the thought scares her to death. Lesley Everett has some tips to help her.

Simon wants to know how his mid-sized organisation can be more environmentally responsibility and wants to learn more about the merits of adopting a carbon neutral position. John Blackwell has some insights as to the real issues and benefits.

Fred has been on the graduate programme at an international bank for almost two years but feels that the programme is not meeting his expectations and that he has been treated like a temp wherever he's been posted. Patricia Soldati offers some advice.

Craig has been coaching an employee on performance issues, but the problems seem to run much deeper than this. As Charles Helliwell points out, it's almost impossible to coach someone to value their work, if they don't enjoy it or find it stimulating.

Dan is desperate to work a more flexible schedule but his boss told him that he's too valuable not to have around all the time. So how can Dan make him see that if he can't figure out a better fit between his life and his job, he's leaving?

Kate has joined a new firm where the culture is to keep everyone in the loop by copying the team in via emails. As a result, she's drowning in over-communication. But how can she change this culture?

Henry has just been appointed as manager to a demotivated group of staff whose attitude leaves something to be desired. So how can he establish his credibility and start to turn things around without alienating them further?

Anita's CEO is an arrogant bully who makes life for most of her staff a living hell. Staff turonover is sky high, yet no-one seems able or willing to deal with her. So short of quitting herself, is there anything Anita can do?

Kirsty is a graduate high-flyer whose first job in an international law firm isn't panning out the way she had planned. But is this down to misunderstanding and miscommunication or something far more serious?

Honey is supposed to be managing two new members of staff, but they're ignoring her and acting as if she doesn't exist. Worse still, her own boss sees to be taking more notice of them than he is of her. What can she do?